(subject to change)
8:30 - 9:00am - Networking Registration
9:00 - 9:30am - Leaders Panel - Industry Outlook 2018
Find out where the opportunities are, what the trends are, and what some of the challenges are, across the spectrum of the industry. Our panel of leading minds will give your their insight on the state of the QSR industry today!
Steen Puggaard, CEO
Richard Wallis, Managing Director & General Manager
Josh Bell, General Manager - Singapore
Guzman Y Gomez
Ken Chen, SVP, MD Asia Pacific
Pavel Dorosevich, Regional Director APAC
Gregory Blakney, Managing Director
9:30 - 10:10am - APAC Foodservice: The Digital Age
Digital technology is an intrinsic part of our lifestyle today. It has brought a new level of convenience to our consumers and is redefining how we, as operators and manufacturers do business in the foodservice world.
Through our flagship information service, CREST®, The NPD Group will present key insights on the digital foodservice consumer. This will include growth drivers, consumer motivations and how their behaviour differs to that of the traditional way of ordering.
Join us to see how you can capitalise on the digital boom in APAC foodservice.
Ciara Clancy, Foodservice Director - APAC & Australia
The NPD Group
10:10am - 10:40am - Marketing & Digital Panel
From the new frontiers of Artificial Intelligence in Foodservice to the role of traditional marketing, find out how you can adapt to this changing environment. Our panelists will discuss the opportunities and challenges presented by a new generation of consumers and new technologies.
Srikant Nayak , Director of Marketing & Sales
Kelvin Tan , Director of Marketing
A&W Restaurants International
...more to come
10:40 - 11:00 am - Foodservice Consultancy Case Study
11:00 - 11:20 am - Morning Tea
11:20 - 11:50 pm - The Aggregators
The aggregators are turning the industry upside down. Find out what this means for your business as we assemble the major players.
Siddharth Shanker, General Manager
Shri Chakravarthy Gopalakrishnan, General Manager
UberEATs Malaysia & Singapore
Luc Andreani, Managing Director
11:50 - 12:05 pm - Reimagining QSR in a Digital World
Find out Google's take on:
- The Food/ QSR landscape in Singapore
The key trends and Google's response:
- User behaviour changes: Search vs. App
- Delivery: Real-time delivery capacity management
- Dine-in: Impact of online on offline store sale
Alaap Tatwawadi, FMCG, Retail, Foods - Singapore
12:05 - 1:20 pm - Detpak Case Study & Awards Luncheon
1:20 - 1:35 pm - Investor Session
Aryo Ariotedjo, Founding Partner
1:35 - 1:55 pm - Redefining the in-store experience
This session will focus on trends in the new restaurant and foodservice formats that have emerged in global markets, in a variety of ways, to be more relevant to consumers in their markets. It is clear that the needs, priorities and preferences of consumers are more complex, as consumer lifestyles have adjusted to more modern, often more urban living arrangements.
An ageing society in Japan and a millennial swell in India mean that consumers in those markets need a unique set of dining occasions that make sense for them. New concepts are targeting less general, more specific dining occasions and consumer segments, with more relevant formats that cater to diverse consumer needs.
Jocelyn Cheung, Analyst
1:55 - 2:10 pm - Mini Session on Human Resources: Salvage Front-Line Engagement
In our current business evolving model, companies needs to be people-orientated, resilient and digitalized to succeed. Besides enabling and empowering employees, engagement is critical to business success.
It is especially important and distinctive to a labor intensive F&B industry. The question is, how to better engage our front-line employees?
Bryden Toh, Vice President - Human Resources
2:10 - 2:40 pm - Ad Agency Case Study
Presentations from leading advertising agencies.
Find out how they delivered and what they learned rolling out campaigns for their QSR clients.
Gonzalo Olivera, Growth Director
2:40 - 3:00pm - Loyalty Case Study
This session will explore latest developments in loyalty program.
From gamefication to deep dive analytics QSR’s are now using loyalty programs to present truly personalised offers to delight and surprise their customer base
Anna Gong, CEO
3:00 - 3:15 pm - Afternoon Break
3:15 - 3:45 pm - Menu Innovation Panel
This session will look at new trends in the kitchen and new food technology that is influencing consumer tastes.
Danika Heslop, Food Manager