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TECHNOLOGY | Staff Reporter, India
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Chai Point brings robots into the mix with new cloud-based services platform

It includes automatic, IOT-enabled dispensers.

Chai Point, India’s most expansive chai chain, is revolutionising the way Indian customers consume chai by bringing robots into the mix.

The chain has unveiled boxC.in, a cloud-based beverage services platform which includes fully-automatic and internet of things (IOT)-enabled dispensers.

According to the chain’s news release, boxC.in’s core purpose is to provide authentic chai and filter coffee at office pantries. The cloud-based platform promises a higher level of transparency in beverage qualities, billing basis and service levels.

The cloud platform offers customer service capabilities with a CRM dashboard, a centralised command center to act on customer issues, and data generated by IOT-enabled dispensers.

The command center enables Chai Point’s repair and maintenance team to delivers timely quality service as it monitors in real time the dashboard getting information from its IOT-enabled dispensers.

Amuleek Singh, Co-founder and CEO, Chai Point commented: "Chai and filter coffee is fuel for all offices--these beverages are now considered as a core utility by corporates. The savvier ones see good quality beverages as a must-have employee engagement service.

“That said, authentic chai and filter coffee solutions are rarely available--you get compromises. What corporates also miss is an effective platform that assures a high uptime level of beverage services and transparency on the billing basis--boxC.in is aimed to solve just that," Singh added

Chai Point operates over 90 stores throughout India. It specialises in chai-on-call delivery service and chai-at-work service designed for corporates, Since its first pilot micro-hub set up in Bangalore in April 2010, Chai Point has rapidly grown as a brand and currently sells up to 150,000 cups of chai per day. 

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