(subject to change)
8:30 - 9:00 am - Networking Registration
9:00 - 9:05 am - Opening Remarks
Tim Charlton, Editor in Chief
QSR Media Asia
9:05 - 9:35 am - Leaders Panel - Industry Outlook 2018
Find out where the opportunities are, what the trends are, and what some of the challenges are, across the spectrum of the industry. Our panel of leading minds will give your their insight on the state of the QSR industry today!
Steen Puggaard, CEO
Richard Wallis, Managing Director & General Manager
Yum! Brands Asia (owner & operator of KFC)
Josh Bell, General Manager - Singapore
Guzman Y Gomez
Ken Chen, SVP, MD Asia Pacific
Pavel Dorosevich, Regional Director APAC
Gregory Blakney, Managing Director
Belgarath Investments Pte Ltd (owner of Sarpino's & operator of Chili's SG)
9:35 - 10:15 am - APAC Foodservice: The Digital Age
Digital technology is an intrinsic part of our lifestyle today. It has brought a new level of convenience to our consumers and is redefining how we, as operators and manufacturers do business in the foodservice world.
Through our flagship information service, CREST®, The NPD Group will present key insights on the digital foodservice consumer. This will include growth drivers, consumer motivations and how their behaviour differs to that of the traditional way of ordering.
Join us to see how you can capitalise on the digital boom in APAC foodservice.
Ciara Clancy, Foodservice Director - APAC & Australia
The NPD Group
10:15am - 10:45 am - Marketing & Digital Panel
From the new frontiers of Artificial Intelligence in Foodservice to the role of traditional marketing, find out how you can adapt to this changing environment. Our panelists will discuss the opportunities and challenges presented by a new generation of consumers and new technologies.
Srikant Nayak, Director of Marketing & Sales
Yum! Brands Asia (owner & operator of KFC)
Kelvin Tan, Director of Marketing
A&W Restaurants International
Jefferson Tandanu, Managing Director
10:45 - 11:00am - Mini Session on Online Food Communities
This session will discuss what an online community is, what its benefits are and how companies can get involved.
Umesh Madhavan, Director RaboResearch Food & Agribusiness, South East Asia and India
11:00 - 11:20 am - Best practices in Food Service industry
Explore how delivery models are disrupting the food service value chain and how productive business models like vending and virtual restaurants are starting to gain traction.
Aparna Bharadwaj, Partner
Boston Consulting Group
11:20 - 11:40 am - Networking break/Morning Tea
11:40 - 12:10 pm - The Aggregators
The aggregators are turning the industry upside down. Find out what this means for your business as we assemble the major players.
Siddharth Shanker, General Manager
Shri Chakravarthy Gopalakrishnan, General Manager
UberEATs Malaysia & Singapore
Luc Andreani, Managing Director
12:10 - 12:25 pm - Reimagining QSR in a Digital World
Find out Google's take on:
- The Food/ QSR landscape in Singapore
The key trends and Google's response:
- User behaviour changes: Search vs. App
- Delivery: Real-time delivery capacity management
- Dine-in: Impact of online on offline store sale
Alaap Tatwawadi, FMCG, Retail, Foods - Singapore
12:25 - 12:45 pm - Serving Up Unique Customer Experiences
The demands of foodservice continue to change at a fast pace. Creating unique customer experiences used to rely on expensive shop fitouts and personal interactions, but how can a Brand stand out in the new app based, food delivery world?
What needs to be considered in packaging and food presentation to drive repeat purchases and a sustainable business?
Tom Lunn, Group General Manager – Marketing & Innovation
Detmold Group (Detpak)
12:45 - 1:45 pm - Awards Luncheon
1:45 - 2:15 pm - Investment Panel: "M&A Trends and Investment Attractiveness for QSR sector in ASEAN"
Aryo Ariotedjo, Founding Partner
Joongshik Wang, Partner, Transaction Advisory Services
Ernst & Young Corporate Finance Pte Ltd
Saurabh Gupta, Director, Head of Consumer, Retail and Healthcare
Maybank Kim Eng Securities Pte Ltd
2:15 - 2:35 pm - Redefining the in-store experience
This session will focus on trends in the new restaurant and foodservice formats that have emerged in global markets, in a variety of ways, to be more relevant to consumers in their markets. It is clear that the needs, priorities and preferences of consumers are more complex, as consumer lifestyles have adjusted to more modern, often more urban living arrangements.
An ageing society in Japan and a millennial swell in India mean that consumers in those markets need a unique set of dining occasions that make sense for them. New concepts are targeting less general, more specific dining occasions and consumer segments, with more relevant formats that cater to diverse consumer needs.
Jocelyn Cheung, Analyst
2:35 - 2:50 pm - Mini Session on Human Resources: Salvage Front-Line Engagement
In our current business evolving model, companies need to be people-orientated, resilient and digitalized to succeed. Besides enabling and empowering employees, engagement is critical to business success.
It is especially important and distinctive to a labor-intensive F&B industry. The question is, how to better engage our front-line employees?
Bryden Toh, Vice President - Human Resources
2:50 - 3:20 pm - Menu Innovation Panel
This session will look at new trends in the kitchen and new food technology that is influencing consumer tastes.
Danika Heslop, Food Manager
Gonzalo Olivera, Founder
Food For Real
Kalpana Bhaskaran, Domain Lead, Applied Nutrition & Glycemic Index Research
3:20 - 3:35 pm - Afternoon Break
3:35 - 3:55 pm - Ad Agency Case Study
Presentations from leading advertising agencies.
Find out how they delivered and what they learned rolling out campaigns for their QSR clients.
Kanika Mathur, APAC COO (Unilever)
3:55 - 4:25 pm - Restaurant Design Panel
From mobile phone lockers at a food chain to encourage family time, greeting robots at the door, and digital take away kiosks. This session will look at the design trends in QSR’s from both store, signage and digital processes.
Frantz Braha, Director
Ken Yuktasevi, Founding Partner & Creative Director
Mark McConnell, Design Director
4:25 - 4:40 pm - TabSquare Mini Session: How AI will be driving personalized in-store customer experience in the future
While AI is making inroads into every industry from Healthcare to Finance, the Restaurant industry is relatively untouched by the developments in AI, mainly due to the absence of rich, clean, big data. In this session, we will look at how the latest AI technologies can be leveraged to create the next generation personalized guest experience in an "in-store" setting.
Chirag Tejuja, Co-Founder
4:40 - 4:45 pm - Closing Remarks
4:45 - Onwards - Networking After Party
For more details, contact:
+65 3158 1386 ext 212