*Subject to change*
8:30 - 9:00 am - Networking Registration
9:00 - 9:05 am - Welcome Remarks
Tim Charlton, Editor-in-Chief, QSR Media Asia
9:05 - 9:45 am - Keynote - Rethinking technology's role in brand growth
Senior Vice President, International
9:45 - 10:25 am - Panel: Cracking the China market
From the brewing coffee war between brands like Starbucks and Luckin Coffee to the influx of brands in and out of Asia looking to expand, China is becoming an interesting market to watch in terms of QSR activity in the region. In this special panel, we take a deep dive into the modern Chinese consumer and discuss how critical China is for your brand's growth in the region.
Simon-Kucher & Partners
10:45 - 11:15 am - Morning Tea Break
11:15 - 11:35 am - The Mad Mex-4FINGERS partnership: a case study
The recent partnership between Australia's Mad Mex Fresh Mexican Grill and Singapore's 4FINGERS affirms the continued growth potential of brands in Asia-Pacific. Get insights from Mad Mex's Clovis Young about the QSR scene in Australia, his layered approach in repositioning the brand, and how they plan to establish a foothold in Southeast Asia. Hear as well from 4FINGERS' Dave Acton on building a food and beverage portfolio with “global potential”, what particularly attracted them to Mad Mex, and their targets within the region.
11:35 - 11:55 am - Future in foodservice: choosing relevant technology
Food Industry Foresight
11:55 - 12:35 nn - Leaders Panel Session
12:35 - 2:00 pm - Awards Luncheon
Your company deserves to be recognised! Join the QSR Media Asia Awards 2019 CLICK HERE TO NOMINATE YOUR RESTAURANT!
TRACK #1 Operations and Management
2:00 - 2:20 pm - Crafting a real estate strategy for your brand to maximise profitability
From smaller stores to co-tenancy, multi-sites continue to be creative in their site selection strategies to maximise point of contact. With the region's real estate market continuing to be increasingly competitive, learn about the latest opportunities and statistics in market development to gain a smarter approach in location dealing.
2:20 - 2:55 pm - Menu Innovations Panel
From premiumisation to the rise of plant-based options, know the latest in how the food and beverage industry is responding to evolving customer preferences in Asia. Some topics for discussion include:
Jason Ooi | Managing Director, HALE Restaurants
Alexis Bauduin | Chief Executive Officer, YOLO Food
2:55 - 3:25 pm - Afternoon Tea
3:25 - 3:45 pm - Driving stronger customer connection and engagement through the in-store brand experience
Elevate your brand and connect with a wider audience by knowing the key tenets of design and branding.
3:45 - 4:20 pm - Human Resources and Culture Panel
What should QSRs possess in order to cultivate a better working environment for their staff? Find out from our panel of executives as they discuss the key values for brands to succeed with a more vibrant and efficient workforce.
Galvin Widjaja | Managing Director, ES Teler 77
Clovis Young | Chief Executive Officer, Mad Mex Fresh Mexican Grill
Nick Tiernan | Owner & Regional Managing Director, South East Asia, Boost Juice Bars
Bryan Loo | Chief Executive Officer, LOOB Holding
4:20 - 4:55pm - Franchising Panel
Get a fresh look on franchising in Asia from a panel of executives in the region.
Gerald Lee | Managing Director, Myanma Food for Thought
Merrill Pereyra | Executive Director - CEO Restaurants, QSR Brands (KFC and Pizza Hut Malaysia)
David Marazzi | Director of Development, Peperoni Pte Ltd
Raphael Chan | Country Director, Subway Singapore
4:55 pm - Closing Remarks
TRACK #2 Technology
2:00 - 2:20 pm - Ordering
- From the proliferation of in-store self-ordering kiosks to the integration of virtual assistants such as Amazon Alexa, find out how QSR and fast casual brands should adapt to the constantly-changing world of ordering automation.
2:20 - 2:35 pm - In-Store Restaurant Technology
2:35 - 3:05 pm - Delivery Panel
Learn the key issues about what's going on now in the delivery sector in Asia.
3:05 - 3:35 pm - Afternoon Tea
3:35 - 3:55 pm - Negotiating with Aggregators
Find out the key issues for QSR brands to keep in mind when negotiating their contracts with aggregators – e.g. data, service levels, commissions.
3:55 - 4:25 pm - Investment Panel
Get key perspectives on how investments continue to reshape and disrupt the multi-site restaurant industry in Asia.
Andrew Tan Yan Hoang | Managing Partner, TBV Capital
Amit Manocha | Managing Director, Everstone Capital
Kiat Chan | Managing Director, Archipelago Capital Partners
4:25 - 4:40pm - How analytics can get you an award here next year
4:40 - 5:10pm - Customer Loyalty Panel
With the customer loyalty landscape constantly evolving, what does it take now for your brand to retain your customer base and gain preference?
Jesher Loi | Director, Branding and Market Development, Ya Kun Kaya Toast
Ryan Lawrence | Loyalty Manager, SaladStop!
Tim Wekezer | Co-Founder & CEO, Waitrr
5:10 pm - Closing Remarks
For more details, contact:
QSR Media Asia Events Team
+65 3158 1386 ext 210