QSR Media Asia Deliverect Conference & Awards 2023

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QSR Media Asia Deliverect Conference & Awards 2023

April 27, 2023 | 8:30 AM to 4:00 PM SGT | Furama Riverfront, Singapore

OVERVIEW QSR Media Asia Deliverect Conference & Awards 2023

The QSR Media Asia Deliverect Conference and Awards is back again in 2023! After going virtual for the past years, we will now gather again in person for the largest fast food and casual dining conference in Asia. We will bring together some of the most influential voices in the QSR industry, and we'll be discussing the biggest issues facing the industry today.

We'll also be celebrating the best and brightest in the industry, with our QSR Media Deliverect Asia Awards. These awards will recognise the achievements of brands, operators, and individuals who are making a difference in the QSR industry.

Do not miss this opportunity to be part of this event in 2023 in Singapore.

SPEAKERS & PANELISTS

Adrien Desbaillets

Adrien Desbaillets

Chief Executive Officer

SaladStop Group

Eric Foo

Eric Foo

President, Asia Pacific

Subway

Kathryna Manalo

Kathryna Manalo

International Markets Director

Potato Corner

Steven Yang

Steven Yang

Managing Director, APAC

Focus Brands

Michael Bruce

Michael Bruce

Regional Director - APAC

Dairy Queen

Danny Lee

Danny Lee

CEO, Asia Pacific

Gong cha

Jeremy van Dille

Jeremy van Dille

General Manager Asia Pacific

Deliverect

Nina Kaspar

Nina Kaspar

Partner

Bain & Company

Yau Chuan Ng

Yau Chuan Ng

Chief Marketing & Digital Officer

Tealive

Madhav Nayak

Madhav Nayak

Chief Marketing Officer

KFC Asia at Yum! Brands

Deric Yeo

Deric Yeo

Chief Development Officer

OldTown White Coffee

Brendan Murphy

Brendan Murphy

Director, Solutions Consulting

Marigold

Ali Potia

Ali Potia

Partner

McKinsey

Winnie Ong

Winnie Ong

Partner

Simon-Kucher & Partners

Andrew Norton

Andrew Norton

CEO

Restaurants Development Company Thailand

Toshit Bharara

Toshit Bharara

Senior Director, Commercial (APAC)

foodpanda

Andy Lo

Andy Lo

Commercial Director

Deliveroo Singapore

Tony Ibbotson

Tony Ibbotson

Creative Director & Founder

The Creative Method

Sanchita Singh

Sanchita Singh

Chief People Officer

Pizza Hut

EVENTS PROGRAMME

*Subject to change

08:30 AM - 09:00 AM Networking Registration

09:00 AM - 09:05 AM Welcoming Remarks

09:05 AM - 09:35 AM Ten key trends shaping the food services industry in 2023 and beyond, and a recipe to cook up extraordinary growth in response.

The COVID-19 pandemic reshaped the food services industry with a once-in-a-century disruption, and the pressure facing restaurants has yet to abate, as the sector brims with new cost pressures, new channels, and consumer attitudes in flux. This uniquely challenging environment represents an opportunity: restaurant companies that seize this open-ended moment to innovate and grow can set themselves apart for years to come. Our research tells us – across the board - that making bold, strategic decisions during times of uncertainty can be a winning play. We will discuss what some of these ingredients are, and how winning restaurant models put them together.

  • Ali Potia, Leader of Consumer Goods and Retail Practices, Southeast Asia, McKinsey & Company

09:35 AM - 09:50 AM Becoming No.1 in the Food Delivery Game: Master the Operational Tech Behind it

The competition is fierce in QSR and online food delivery. Winning from competition in today's market is a matter of mastering the tools and tech in your control. Jeremy Van Dille will discuss how to drive revenue, optimize your delivery channel operations and use data to make informed decisions with real-life cases from chains like GYG, KFC, and more.

  • Jeremy Van Dille, General Manager Asia Pacific, Deliverect

09:50 AM - 10:35 AM Leaders Panel

The biggest brands and their leaders gather on our yearly panel discussion on the most important issues in the QSR Industry.

Listen as Adrien Desbaillets of SaladStop!, the first in Asia to launch a net zero F&B store, Eric Foo of Subway, one of the biggest international chains in the world, Kathryna Manalo of Potato Corner, a food kiosk business that grew to be a French fries empire, Michael Bruce of Dairy Queen, whose expansion plans is leading them to conquer most of Asia, Steven Yang of Focus Brands, one of the biggest developers of global, multi-channel food brands, and Danny Lee of Gong Cha, the Taiwanese bubble tea chain that is steadily rolling out across the global stage, as they discuss the important issues of the industry from the latest trends and unique challenges, sustainability, capital funding and how to boost your brand across Asia.

  • Adrien Desbaillets, CEO, SaladStop!
  • Eric Foo, President, Asia Pacific, Subway
  • Kathryna Manalo, International Markets Director, Potato Corner
  • Steven Yang, Managing Director, APAC, Focus Brands
  • Michael Bruce, Regional Director, APAC, Dairy Queen
  • Danny Lee, CEO, Asia Pacific, Gong Cha

10:35 AM - 11:05 AM Morning Tea

11:05 AM - 11:35 AM Beating Inflation Through Better Revenue Management

As restaurants are confronted with unprecedented levels of inflation and looming socioeconomic impacts, the importance of effective Revenue Management is higher than ever. Find out how to use a mix of factors such as price, promotion, menu, and customer targeting to beat inflation and achieve growth.

  • Winnie Ong, Partner, Simon-Kucher

11:35 AM - 12:05 PM Data and Digital to drive R&D Excellence and Customer Experience

Formerly part of Google, Yau Chuan Ng is currently the Chief Marketing and Digital Officer of Loob Holding, the parent company bubble tea brand Tealive. The brand is actively aiming to be the largest tech-enabled beverage brand in Southeast Asia. This talk will focus on using digital to create ambassador-driven content, understanding customers through data, marketing in the digital space and more.

  • Yau Chuan Ng, Chief Marketing & Digital Officer, Tealive

12:05 PM - 12:35 PM Marketing Panel

New challenges continue to pop up for the QSR industry, especially on the side of marketing. This panel discussion will have the top marketing leaders of the industry come together and discuss the challenges and opportunities that most will face, sharing insights on what it takes to take their business to the next level.

In this panel moderated by Nina Kaspar, Partner at management consulting firm Bain & Company, you will hear from Madhav Nayak, CMO of KFC Asia one of the biggest fast food brands in the world, Yau Chuan Ng, Group Chief Marketing & Digital Officer, of the rapidly expanding bubble tea brand from Malaysia TeaLive, Deric Yeo of OldTown White Coffee, Malaysia's biggest coffee brand, and Brendan Murphy of Marigold, a leading expert on relationship marketing, as they discuss emerging trends and other effective marketing strategies for the modern world.

Moderator:

  • Nina Kaspar, Partner, Bain & Company

Panelists:

  • Madhav Nayak, CMO, KFC Asia at Yum! Brands
  • Yau Chuan Ng, Chief Marketing & Digital Officer, Tealive
  • Deric Yeo, Chief Development Officer, OldTown White Coffee
  • Brendan Murphy, Director, Solutions Consulting, Marigold
  • Michael Hopkins, Global VP Enterprise Sales, Tabsquare.AI

12:35 PM - 01:35 PM Lunch Break

01:35 PM - 02:05 PM Awards Programme

02:05 PM - 02:35 PM Changing Talent Landscape - Challenges and Opportunities

The ever-morphing and the competitive QSR landscape now presents the industry with a unique challenge like never before - the short supply of talent. The war for talent can be won by providing a value proposition rooted in value-based culture that is purpose-driven. 

Sandhydeep Purri shares anecdotes and examples that are not just giving employees joy, but also moving the needle significantly and positively on customer experience.

  • Sandhydeep Purri, Chief People Officer, Sapphire Foods

02:35 PM - 03:05 PM The Power of a Brand Refresh

The Creative Method is Australia's leading QSR branding agency. From startups to global players, their specialty lies in driving ROI by telling memorable stories and the creation of ownable, distinctive brand assets. This talk will focus on two key case studies where brands have been resuscitated, refreshed and reinvigorated to once again be a force in the competitive food landscape. 

  • Tony Ibbotson, Creative Director & Founder, The Creative Method

03:05 PM - 03:20 PM Afternoon Tea Break

03:20 PM - 03:50 PM Off-premise / Delivery Panel

Deliveries and other off-premise services saw booming success over the last year. But with markets starting to open, customer behaviour has once again started to change. In this session, leaders in off-premise and delivery are going to explore what these changes are and what new tactics QSR operators can do to connect with their customers and deliver excellent service to grow their bottom line.

  • Andrew Norton, CEO, Restaurants Development Company Thailand
  • Andy Lo, Commercial Director, Deliveroo Singapore
  • Toshit Bharara, Senior Director, Commercial (APAC), foodpanda
  • Jeremy Van Dille, General Manager Asia Pacific, Deliverect

03:50 PM - 03:55 PM Closing Remarks

03:55 PM - 05:00 PM Cocktail Party

To check our awards page and guidelines, click here.

CONTACT US

For more details, contact:

Rose Angelica Ruiz

+65 3158 1386

[email protected]

SPEAKERS & PANELISTS

Adrien Desbaillets

Adrien Desbaillets

Chief Executive Officer

SaladStop Group

Eric Foo

Eric Foo

President, Asia Pacific

Subway

Kathryna Manalo

Kathryna Manalo

International Markets Director

Potato Corner

Steven Yang

Steven Yang

Managing Director, APAC

Focus Brands

Michael Bruce

Michael Bruce

Regional Director - APAC

Dairy Queen

Danny Lee

Danny Lee

CEO, Asia Pacific

Gong cha

Jeremy van Dille

Jeremy van Dille

General Manager Asia Pacific

Deliverect

Nina Kaspar

Nina Kaspar

Partner

Bain & Company

Yau Chuan Ng

Yau Chuan Ng

Chief Marketing & Digital Officer

Tealive

Madhav Nayak

Madhav Nayak

Chief Marketing Officer

KFC Asia at Yum! Brands

Deric Yeo

Deric Yeo

Chief Development Officer

OldTown White Coffee

Brendan Murphy

Brendan Murphy

Director, Solutions Consulting

Marigold

Ali Potia

Ali Potia

Partner

McKinsey

Winnie Ong

Winnie Ong

Partner

Simon-Kucher & Partners

Andrew Norton

Andrew Norton

CEO

Restaurants Development Company Thailand

Toshit Bharara

Toshit Bharara

Senior Director, Commercial (APAC)

foodpanda

Andy Lo

Andy Lo

Commercial Director

Deliveroo Singapore

Tony Ibbotson

Tony Ibbotson

Creative Director & Founder

The Creative Method

Sanchita Singh

Sanchita Singh

Chief People Officer

Pizza Hut