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Weekly Global News Wrap Up
Pizza Hut Malaysia eyes system upgrade
22 May 19
The brand will also open eight more stores by the end of the year.
KFC Malaysia now accepting Boost e-wallet payment nationwide
22 May 19
The partnership aims to bolster cashless payment in the country.
Domino's Malaysia and Singapore to bolster operations with decentralized AI service
8 May 19
The pizza chain currently has over 260 stores and 4,000 staff in the two countries.
McDonald's Hong Kong, Alipay team up for in-app payment upgrade
17 Apr 19
AlipayHK users will now be able to order and pay for food by e-wallet using the McDonald’s app.
GrabFood Singapore to merge with main Grab app
17 Apr 19
The beta-testing will start in the Southeast region of the Lion City at the end of the month.
Deliveroo Hong Kong launches ‘Plus' subscription plan
11 Apr 19
Subscribers can have unlimited free delivery for HK$98 a month.
GrabFood eyes analytics, business intelligence for partners as it vies for 'super-app' status
4 Apr 19
In an extensive interview with QSR Media, GrabFood head Tomaso Rodriguez details his vision for the food delivery app.
Deliveroo denies report of plans to sell its Singapore operations
28 Mar 19
The food delivery company recently launched its fully-automated Food Market.
Happy Lemon teams up with Alibaba-backed Koubei to integrate drink-making robot
22 Mar 19
The “smart store” is located in Shanghai.
Inside Deliveroo's futuristic food market
14 Mar 19
The site features a fully-automated ordering experience and 40-seater dine-in space.
Yum China aims to set the standard for customer experience with new innovation center in Shanghai
6 Mar 19
The nation's largest fast food company continues to see a "huge space" for growth.
Wendy's, Baskin Robbins in Indonesia amongst new additions in GrabFood
22 Feb 19
GrabFood expanded from two to 178 cities in the country last year.
Deliveroo targets nearly 10,000 restaurants in bid for foodtech supremacy
14 Feb 19
The food delivery firm is beefing up its logistics network by adding 5,000 restaurant partners and 2,000 riders.
Starbucks Hong Kong launches delivery services through Deliveroo
1 Feb 19
The pilot delivery partnership also allows customers to order and customize their beverages.
Pacific Coffee partners with IBM to launch first ‘smart' cafe
24 Jan 19
The coffee chain is looking to cut costs whilst improving customer experience.
“Alexa, start KFC”: Yum! Brands teams up with Amazon in India to integrate voice ordering
24 Jan 19
The chicken chain is the first restaurant brand in the country to provide this service.
Pizza Hut India integrates rider tracking feature in their digital ordering platforms
23 Jan 19
The brand’s consumer base consists of “tech-savvy, on-the-go” millennials.
foodpanda's Luc Andreani on the key to tickling Singapore's food palate
9 Jan 19
A massive restaurant network spanning 6,000 establishments helps fuel its bid for market leadership.
How data and personalisation can satiate the restaurant business
19 Dec 18
Netflix, Amazon, and Spotify have reaped rich rewards – from improved sales and usage to lower churn – simply by doing one thing:...
Starbucks-Alibaba partnership unveils first virtual store in China
17 Dec 18
It provides customers access to both companies’ digital platforms.
KFC Singapore eyes ‘seamless' ordering with new omni-channel app
13 Dec 18
It also comes with cashless payment feature and an automatic order tracking system.
PizzaExpress, Crystal Jade amongst brands in Deliveroo HK's first brick-and-mortar store
13 Dec 18
Customers in the Deliveroo Food Market can order from multiple restaurant brands at once.
Yum China aims to redefine the customer experience with new KFC ‘future' store concept
16 Nov 18
The fast food operator also introduced the fully-automated dessert station in Suzhou.
GrabFood launches in the Philippines with 4,000 restaurant partners
15 Nov 18
Their number of users have grown ten times bigger over the past three months.
Deliveroo eyes 2,000-hawker base in Singapore by end of 2019
15 Nov 18
The food aggregator will also launch a number of new features primarily dedicated to hawkers.
Starbucks Japan eyes 1,700 stores by end of 2021
8 Nov 18
They also partnered with Uber Eats Japan and LINE in order to strengthen their digital services.
QSR Brands launches cashless stores in Malaysia
8 Nov 18
The new payment system, done with Maybank, has rolled out in 11 of the company’s stores.
Starbucks China's delivery service expanded to 1,100 stores
8 Nov 18
The coffee giant have also trialled their Star Kitchens in Shanghai and Hangzhou.
Foodpanda launches pick-up feature for pre-orders in 2,000 restaurants
7 Nov 18
Customers using Pick-Up will not incur delivery fees and adhere to order or location restrictions.
Haidilao, Panasonic form joint venture to launch robot restaurant
31 Oct 18
They also expressed plans to launch 5,000 more sites internationally for the said concept.
Deliveroo launches new Restaurant Home feature
24 Oct 18
The new programme seeks to help restaurants improve their delivery services.
Starbucks to expand delivery services to 11 more cities in China
24 Oct 18
The delivery programme also includes full coverage of Beijing and Shanghai.
The rise of robots in China's foodservice industry
15 Aug 18
E-commerce giant Alibaba will roll out chain of diners staffed by robotic waiters.
Pizza Hut Korea introduces pizza-serving robot
9 Aug 18
The pizza brand is running a two-week trial of Dilly Plate.
Lotteria, Juicy among chains expanding self-service kiosks
26 Jul 18
South Korean food chains are looking to cope with rising wages.
Burger King Singapore aims to boost customer loyalty with app's self-pickup upgrade
18 Jul 18
Find out their thoughts on why the new upgrade empowers their customers.
Starbucks Korea goes cashless at 100 more stores this month
4 Jul 18
The decision was made due to constant decline in cash payments in the country.
Chatbots are being used by Boost Juice and other QSRs to disrupt the rules of customer engagement
2 May 18
From its inception, the conversation on the use of chatbots in 2018 continues to be a polarising subject.
Starbucks launches voice ordering with Bixby in South Korea
11 Apr 18
With the launch, Starbucks Coffee Korea is the first retailer to leverage Samsung’s Bixby to allow for end-to-end ordering and payment....
McDonald's introduces mobile app in Hong Kong stores
4 Apr 18
The mobile app was launched in a bid to speed up the process.
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Impossible Foods announces US$300 million funding round to accelerate expansion
Five Guys reportedly planning to open in Singapore
Yum China eyes Thailand's 5 billion baht hotpot market
Dome Cafe Singapore to close last outlet in June
Luckin Coffee's spend on advertising, marketing “may be unsustainable”: Fitch Solutions
Mekong Capital invests in Vietnam's Pizza 4Ps
Social Media Wrap Up: KFC Philippines' all-chicken taco; Burger King India's #WrapWithoutGaps range; MOS Burger Singapore's Seafood Tempura burger
Starbucks unveils first sign language store in China
Weekly Global News Wrap: Starbucks gets buzz from ‘Game of Thrones'; McDonald's menu shake-up; Papa John's CEO hints at Shaq pizza
Weekly Global News Wrap: Church's Chicken workers to get expedited pay due to labor shortage; Taco Bell's new hotel; McDonald's completes new Happy Meal iteration
Five years in, Myanma Food For Thought looks to ramp up their domestic expansion