foodpanda gains government nod for halal delivery service

The delivery service is a specialised service to ensure end-to-end halal delivery.

Delivery Hero has launched bekal by foodpanda in Malaysia, a new delivery service that ensures the integrity of halal food whenever they are being delivered.

The service by the delivery giant is certified halal by the Department of Islamic Development (Jakim).

From the moment an order is placed with a halal-certified merchant on foodpanda to the minute the order is delivered to a customer’s doorstep, bekal by foodpanda safeguards the product’s halal integrity and purity in every step of the delivery process. To ensure that the last-mile delivery stage of the online food delivery process is halal-compliant, bekal by foodpanda has built a dedicated fleet of delivery partners who have been equipped with halal-compliant delivery bags and provided with specialised training on halal awareness and sertu (ritual cleansing).

“Being halal-certified means that our customers can trust us when it comes to upholding the strictest hygiene and food safety standards. Our Muslim customers can also rest assured that our dedicated delivery partners are best-equipped to deliver halal-certified food in a safe and secure manner, without ever putting the food at risk of cross-contamination with non-halal products,” bekal by foodpanda CEO Sayantan Das said.

For many of foodpanda’s halal-certified merchant partners and brands, bekal by foodpanda will be the only halal-certified delivery partner that maintains the end-to-end halal integrity of their products and brand. Non-halal-certified merchants can also look forward to plans by bekal by foodpanda to provide halal training and coaching certification, in support of the Malaysian government’s priorities in growing the ecosystem of halal vendors.

bekal by foodpanda currently operates in Putrajaya, Malaysia and will be expanded into all areas in Klang Valley by July 2023, with an eventual nationwide roll-out planned. Customers within the bekal by foodpanda designated zones can order their food items from halal-certified merchant partners listed on the dedicated ‘bekal’ section on the app. The merchant partners under the programme will be tagged ‘halal’ on the foodpanda app.