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In 2023, a survey of Australian consumers highlighted a major pain point in the restaurant and café industry: the shortage of well-trained staff. Approximately 30 percent of respondents also voiced concerns about the quality of food, linking it directly to staffing issues. 

Wendy’s New Zealand (NZ) needs an “always-on” hiring process that works around the clock to staff their 21 nationwide locations. But they were previously ill-fitted to handle this task: Their tech stack was primarily based around paper applications.

In today's digital landscape, a strong brand reputation goes beyond just delivering exceptional products or services. Data security is paramount, especially for businesses that handle sensitive customer information. A data breach can be a financial nightmare, erode customer trust in a heartbeat, and even lead to legal trouble.

In a world where the right talent can set a company apart, the importance of Talent Acquisition (TA) has never been more pronounced. Harvard Business Review Analytic Services shed light on this critical aspect through a global survey involving 326 participants knowledgeable about their organization's TA processes. 

Welcome to a game-changing perspective in hiring where innovative hiring practices can not only streamline your processes but also significantly boost your bottom line.

This case study was originally published by The Josh Bersin Company for Paradox, a conversational recruiting platform that drives automation with a human touch and helps QSR talent teams do more work with less. 

In recent years, the Quick Service Restaurant (QSR) industry has been rapidly evolving, with technology driving major changes in the way food is prepared, served, and consumed. One of the most exciting and innovative trends in this space is dynamic production, a concept that promises to transform the way QSRs operate and serve their customers.

The global labour shortage has become a growing concern for businesses across the world. The shortage is being felt across industries, from hospitality to manufacturing, and is being attributed to several factors including aging demographics, a decline in birth rates, and a lack of skilled workers.

How technology can help communicate procedures and hold your teams accountable as you grow.

As the world adjusts to the new normal brought about by the COVID-19 pandemic, the quick service restaurant (QSR) industry turned to digital channels to serve the changing needs of the customers. In such a fast-paced industry, it is crucial to consider the role of mobile technology in creating the best customer journeys whilst ensuring restaurant efficiency especially as QSR brands strive to provide convenience without losing valuable connections with its customer base.

Back-office software has been around for a long time. So long in fact that there is a lot of legacy software out there that can hold operators back from efficiency gains as they grow.

We speak with Ben Wong, Vice President of Business Development APAC, Adyen on why payments and unified commerce are relevant to QSR brands now more than ever.

It’s easy to connect ‘future tech’ terms like ‘artificial intelligence’, ‘blockchain’ and ‘internet of things’ with certain industries. For example, with even limited knowledge, we can understand how these trending technologies can play a role in sectors such as software and hardware development, banking and manufacturing. But the food and beverage industry...?

Its products come from the results of all laboratory tests and restaurant trials.

How Can QSRs and Restaurants Use the Global Pre-Ordering Trend to Their Advantage?