TECHNOLOGY | Staff Reporter, India

Chai Point brings robots into the mix with new cloud-based services platform

It includes automatic, IOT-enabled dispensers.

Chai Point, India’s most expansive chai chain, is revolutionising the way Indian customers consume chai by bringing robots into the mix.

The chain has unveiled, a cloud-based beverage services platform which includes fully-automatic and internet of things (IOT)-enabled dispensers.

According to the chain’s news release,’s core purpose is to provide authentic chai and filter coffee at office pantries. The cloud-based platform promises a higher level of transparency in beverage qualities, billing basis and service levels.

The cloud platform offers customer service capabilities with a CRM dashboard, a centralised command center to act on customer issues, and data generated by IOT-enabled dispensers.

The command center enables Chai Point’s repair and maintenance team to delivers timely quality service as it monitors in real time the dashboard getting information from its IOT-enabled dispensers.

Amuleek Singh, Co-founder and CEO, Chai Point commented: "Chai and filter coffee is fuel for all offices--these beverages are now considered as a core utility by corporates. The savvier ones see good quality beverages as a must-have employee engagement service.

“That said, authentic chai and filter coffee solutions are rarely available--you get compromises. What corporates also miss is an effective platform that assures a high uptime level of beverage services and transparency on the billing is aimed to solve just that," Singh added

Chai Point operates over 90 stores throughout India. It specialises in chai-on-call delivery service and chai-at-work service designed for corporates, Since its first pilot micro-hub set up in Bangalore in April 2010, Chai Point has rapidly grown as a brand and currently sells up to 150,000 cups of chai per day. 

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