foodpanda Singapore grew 23% in Q1
The result follows a string of recent initiatives including the launch of a brand new centralised kitchen with a dine-in concept.
Reflecting on his first year in the company, managing director Luc Andreani said, “foodpanda’s edge lies in its strong infrastructure and efficiency in managing huge volumes of orders, superior customer service and by far the largest restaurant offering in Singapore.”
“We are here to stay, and to keep serving our customers the food they love, at affordable prices. In the week following UberEats’ exit from the market, we witnessed an increase of 3.2% in orders. We believe this is a huge opportunity for us to further cement our position in the market,” he added.
Aside from the announcement of results, foodpanda officially joined Lazada’s LiveUp programme - a lifestyle membership scheme for Singapore consumers that offers discounts from leading e-commerce brands. Replacing UberEats as the sole food delivery company on the programme, foodpanda joins Redmart, Taobao collection, Citigroup, Netflix, citibank and ofo bikes.
Under the LiveUp programme, foodpanda will offer customers up to eight free deliveries a month for order values of $20 and above.
Also in January, foodpanda launched an ‘opt in’ function for plastic cutlery on its app and website - meaning customers could request to not receive disposable cutlery with their orders.
Since implementing the cutlery option, 10% of its orders from its top 20 restaurants have opted out of receiving cutlery. With the pilot being successful in Singapore, the initiative has now been rolled out across APAC, launching in both Hong Kong and Thailand this month.
In terms of additional sustainability measures, foodpanda recently signed a pledge with WWF to remove all shark fin dishes off its platform. Along with NEA, it is exploring the use of food packaging made of sugar cane pulp – a sustainable source that will not pollute the environment.
