TECHNOLOGY | Staff Reporter, Malaysia

QSR Brands launches cashless stores in Malaysia

The new payment system, done with Maybank, has rolled out in 11 of the company’s stores.

KFC and Pizza Hut operator on Malaysia QSR Brands and Malaysian universal bank Maybank announced their partnership to install the bank’s digital payment system in KFC restaurants.

The Maybank QRPay allows customers to pay upon scanning a QR code and will be available to all KFC outlets in the first quarter of 2019. Managing director of QSR Brands Dato’ Seri Mohamed Azahari cited an analysis by Bank Negara, predicting that Malaysia will become cashless by 2020.

“To ensure that we are able to extend our reach and cater to the increasing demand for excellent customer service delivery and immersive experience; comprehensive digital strategies are set in place to provide easy accessibility, improved speed and greater flexibility for our customers from the point of ordering, to payment, to the product Delivery,” Azahari said.

“Therefore, we feel that the integration of mobile payment option like QRpay in KFC restaurants, is a natural progression to ensure that QSR is one with the movement and maintained to be at
forefront of the future commerce in Malaysia.”

The new feature is available in Maybank’s mobile app. A QR code will be generated from the app, then scanned by the card terminal scanner. The purchase amount is then debited from the customer’s deposit account.

The platform also allows QR payments through Alipay and WeChat.

(Photo credit: KFC Malaysia Facebook)

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