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Grab launches training programme for Singapore food delivery riders

The initiative was jointly developed with Asian Detours, ComfortDelGro Driving Centre and Ngee Ann Polytechnic.

Grab announced it will launch a two-day training programme for food delivery riders this July, seeking to offer modules on service standards, food hygiene and occupational safety.

Jointly developed with Asian Detours (AD), ComfortDelGro Driving Centre (CDC) and Ngee Ann Polytechnic (NP), trainers from the said groups will use experiential and problem-based learning methods.

“As the demand for delivery services grows during this critical period where more consumers are staying at home, our pool of delivery-partners has likewise grown. Learnings from this training will ensure consistent and high-quality service from all delivery partners,” Xinwei Ngiam, managing director for deliveries at Grab, said in a statement.

Subtopics that will be discussed in the programme include communication skills, packing, road regulations, sharing public pathways and practical tips on balancing with a delivery load.

New Grab riders would be required to complete the course within two months of their Grab account activation, whilst existing ones are “encouraged” to sign up, the company said.

Between 70% to 90% of training fees will be funded by SkillsFuture Singapore, and SkillsFuture credits may be used for the remaining fees. Grab said it will be fully subsidising the remaining amount for all Grab riders.

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